Music Connoisseur Standard

Inspection & Handover Process

Instruments rarely leave the factory ready to play. Before your instrument leaves our showroom, our local workbench team unboxes, inspects, and adjusts it to perform.

In-Store & Collection Exclusive Services

The 5-Point Bench Process

01

Unboxing & Visuals

Checked for finish blemishes, hardware alignment, and structural faults.

02

Mechanical Setup

Neck relief, string height, nut depth, and intonation calibrated.

03

Electronic Testing

Pickups, switches, jacks, and modules tested for quiet signal.

04

Playability Check

Every fret, key, and pad played through across the full range.

05

In-Store Signed Report

Physical checklist signed by staff and customer upon handover or installation (2 copies generated).

Why We Test Every Instrument

Instruments travel across climate zones before reaching Malaysia. Factory setups shift in transit, frets move, and electronics occasionally loosen. Ordering directly from overseas or box-shippers means taking on those setup tasks yourself.

  • Bench-Tuned for Local Climate: Adjusted specifically for Singapore's humidity.
  • Physical Inspection Report: Clear checklist detailing functional and cosmetic checks.
  • Dual-Signed In-Store Handover: Both staff and customer sign two (2) copies in-store upon collection (or upon installation for electronic drums)—one copy stays with you, one stays with us. *(In-store exclusive service)*
  • In-House Tech Support: Direct access to the local workbench team that serviced your instrument.
Music Connoisseur Inspection & Setup Certificate Front Music Connoisseur Quality Check Report Back

Both staff and customer sign two (2) copies upon in-store handover (or installation for electronic drums). One copy goes to you, and one stays with us.

Additional In-Store Exclusive Benefit

Bonus Perk

Free Guitar Restring Service

Every in-store purchase of an Acoustic, Electric, or Classical guitar comes with 1 FREE Guitar Restring Voucher to keep your instrument sounding fresh long after purchase.

Terms & Conditions
  • Valid for 3 months from the date of purchase.
  • Redeemable exclusively at Music Connoisseur showrooms.
  • Service is non-transferable and must be redeemed by the original purchaser.
Music Connoisseur Free Guitar Restring Voucher Card

What We Check On The Bench

Guitars & Basses

  • Truss rod & neck relief
  • Action height at 12th fret
  • Nut & saddle slot depth
  • Intonation setting
  • Fret edges & level
  • Pickup output balance
  • Pots, switches & jack fit

Smart Instruments

  • Firmware installation
  • App pairing & Bluetooth
  • Preset & FX cycling
  • Speaker output check
  • Charging port integrity

Electronic Drums

  • Rack hardware & clamps
  • Mesh head & pad response
  • Hi-hat & choke function
  • Kick trigger sensitivity
  • Module output signal

Digital Pianos

  • Keybed action & return
  • Multi-velocity triggers
  • Pedal jack response
  • Headphone & main outputs
  • Button & display response

Visit Us In-Store

Experience our full bench setup, expert testing, and signed handover process on your next instrument.

Browse Certified Gear